IT Support Specialist (m/f/d) for Galileo Ground Segment

DLR-GfR mbH Jobportal
Oberpfaffenhofen
Presence / Mobile

Work experience
Engineer
IT
Published: 2024-07-24

DLR GfR mbH is a company providing reliable, safe and secure aerospace services. We operate and manage the constellation of Galileo satellites in the Galileo Control Center (GCC) Oberpfaffenhofen on behalf of the European Commission.
Our company headquarters is located in an area widely known as a holiday destination - the five-lakes region in Upper Bavaria near Munich. At the space industry location in Oberpfaffenhofen, our around 300 employees work every day in international and interdisciplinary teams on the navigation for the future. Become a part of us!

YOUR MISSION:

For the Galileo Ground Segment Maintenance Engineering we need you to support our Level 1 IT team, which plays a core role on the performance of our Galileo mission. You will be responsible for troubleshooting Galileo’s IT platform to guarantee the reliability and availability of our complex satellite ground control system at hardware and software levels (i.e. customized server/switch/firewall architecture solutions). We are looking for an IT engineer or IT specialist motivated to learn continuously, who is flexible and enjoys working in a hands-on environment, who likes to take on new projects and solve problems. A successful candidate for this role will have strong organizational skills complementing the technical skills.

Alongside solid technical expertise, you should be capable of understanding problems, recognizing patterns, processing complex information quickly to make decisions, and find solutions.

Confidentiality, integrity, and the ability to adhere to strict security policies are essential.

Your responsibilities:

Maintenance and Administration of the IT platform (Unix and Windows) of the Ground Control and Mission Segments for the 24/7 Galileo mission (preventive maintenance and troubleshooting of unexpected technical issues)
Troubleshoot hardware and software issues, escalating complex problems to Level 2 and 3 support teams
Administration of user and root accounts on the elements
Restoration and verification of new / replaced components in the Galileo ground segment
Validation and execution of maintenance procedures for GCC hardware and software used
Optimization of maintenance procedures for the Ground Control and Mission Segment systems based on existing documentation
Performing system tests including interface tests based on defined procedures
Documentation of the work and configurations in a ticket system
Participation in coordination meetings and representation of the company’s interests to customers
Regular on-call duty (weekly basis) after an intensive training period

YOUR QUALIFICATION:

Completed university degree in technical or scientific engineering fields, such as computer science, telecommunications, business informatics, etc., or comparable education, e.g., as an IT specialist for system integration, for digital networking, or for data and process analysis
Solid knowledge of various operating systems such as Linux and Windows (Server)
Basic Linux skills and proficient use of the command line (Shell)
Understanding of network protocols and database systems
Experience in system/network engineering and administration is advantageous
Experience in server infrastructure maintenance (hardware, virtualization) is advantageous
Knowledge of ITIL processes and project management is advantageous
Knowledge of Galileo or other navigation ground segment is advantageous
Team orientation and the ability to communicate and collaborate effectively with other team members
Availability to support on-call service and occasional travel to other Galileo sites
Willingness to adhere to strict security policies and regulations
Fluent written and spoken English is mandatory
German or Italian knowledge is an advantage

You're not a 100% fit? We still look forward to your application.

OUR OFFER:

Work-Life-Balance, e.g., through flexible working time models and mobile office options
30 days annual leave and additional days off on 24.12., 31.12. and Shrove Tuesday
Trusting and appreciative cooperation as well as international Teamspirit
Employer-financed retirement plan
Access to corporate benefits platform
JobRad (company bike leasing)
Membership with EGYM Wellpass (corporate fitness)
Supplementary company health insurance